Benefits of Outsourcing IT Services
Experience and Skill
Outsourcing IT support allows you to take advantage of a greater knowledge base. A local IT provider has multiple techs with multiple skill-sets, compared to an in-house IT staff with limited skill-sets.
The majority of businesses outsource IT support to an IT provider for this reason. When IT issues occur, an IT provider can send a technician with specific experience and skills related to the problem.
Focus on Core Business
Your resource focus should be used to attend to core business functions, as well as customers’ needs and requirements. Outsourcing IT support allows you to focus on core business operations, instead of dealing with the day-to-day hassle of computer network problems.
As a business owner, it can be tempting to want to do everything yourself, especially if funds are limited. The last thing you want to do is incur added expenses, however, outsourcing saves money by freeing up your staff to focus on their core competencies. When you dedicate your staffs’ time and strengths to their core competencies, you can derive the greatest benefit from their talents.
Improved IT Performance
One of the biggest benefits of outsourcing IT support is improved network performance. Often, in-house technical staff can create new problems by overcomplicating basic configurations. This is due to the lack of skill and experience compared to an IT provider with multiple technicians and skill-sets.
An outsourced IT staff provides a higher level of accountability. IT providers strive to carry out long-term relationships with clients instead of simply looking for a steady paycheck. These long-term relationships are based on the exceptional performance of their IT systems, which makes the IT technicians strive to provide the best performance possible.
Most IT providers have access to cutting-edge technology that in-house IT staff wouldn’t be able to find at an affordable price. Also, IT providers participate in ongoing training and education courses to stay up to date on the most recent technology advancements.
Outsourcing IT support allows you to cut the need to offer training and education courses for in-house staff. An IT provider can provide advanced technology and resources to help you gain a competitive edge.
Focus On Company Strategy
As a general rule of thumb, you should strive to outsource non-core functions and focus on what you do well internally. If IT management and support aren’t core competencies, it’s a good idea to outsource these functions to another company and direct your staff and resources toward value and quality customer service.
An IT provider can help you produce on-time deliverables and high-quality services through the use of effective IT systems and minimal downtime. Therefore, you can increase customer satisfaction and create a stream of loyal customers, which should be every businesses primary strategy.
Reduce Company Risk
State-of-the-art technology comes with a significant amount of expenses to implement. If the implementation goes wrong, it’s a huge waste of money and time. An IT provider can reduce the risk because the company’s trained and certified technicians have implemented the technology many times.
In addition, an IT provider has a much higher obligation to make sure IT systems and services are implemented properly. It’s much more difficult to sue an in-house employee for negligence than an IT provider that’s upheld themselves as professional. Ultimately, IT providers assume and manage most of the risk for you, especially risk associated with security and compliance issues.
Increase Availability of IT Systems
Your network and IT systems must be running smoothly. In fact, it’s critical to make sure your network is available and stable no matter what. An IT provider can watch IT systems to make sure availability with minimal downtime.
If IT issues arise, an IT provider will usually detect and resolve problems before costly downtime can occur. Most IT providers also offer 24/7 help desk support to ensure availability.
Increased IT Coverage
An in-house IT staff requires holidays, training, personal appointments, and potential sick days. It’s virtually impossible for an onsite IT staff to provide the level of coverage that an outsourced IT provider would be able to provide.
Free Up Managerial Time
While your business may be profitable, management probably doesn’t want to devote managerial resources to overseeing IT. IT providers strive to ensure your IT infrastructure is seamless and transparent at all times, in order to free up time for the upper level management.
Often, upper level management will be happier and more productive if the company outsources IT support. For example, time can be focused on building the brand, developing new ideas, or improving customer service.
What Should I Look For In An IT Provider?
While 100% outsourced IT isn’t perfect for every business, the vast majority of businesses would benefit by outsourcing some or all of their IT support. If you’re leaning towards outsourcing IT support, you’re probably wondering what to look for in an IT provider. Here’s a few important traits to look for in an IT provider:
A Highly Trained Staff
Look for a well-trained staff that’s certified in the hardware and software your business relies on. Make sure any potential IT provider’s staff is familiar with your technology, as well as your industry. An IT provider should have a thorough understanding of your company’s working environment.
Often, the best IT provider will end up being the least expensive. How does this work? An experienced technician will take less time to handle IT problems, which leads to fewer billable hours. Also, an experienced IT provider will reduce the amount of IT downtime.
The Right Attitude
An IT provider should be willing to get to know your company’s technology and business goals/requirements. It’s important to have similar values, rather than finding an IT provider who simply fixes problems.
Quick Response Time
An IT provider should provide quick response time to get your IT systems up and running when necessary. In addition, an IT provider should provide 24/7 IT support to ensure emergencies are handled in a timely manner.
Remote Support Capability
Most IT providers provide remote support for IT issues, which allows them to log into your servers, computer systems, and software applications from their own facilities. Remote support can handle minor issues without visiting your business, thus saving you a lot of time and money.
To learn more about the benefits of outsourcing IT support, give us a call at 623-321-3370 or send us an email at firstname.lastname@example.org CrushIOT is your trustworthy IT provider and can help you leverage the benefits of outsourced IT support.
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