Amazon Alexa Voice for ServiceMax Mobile Workforce Management


Dispatch and Scheduling

Alexa,  “Fix my.....”

Empower customers to create service requests from Retail, Warehouse, and other locations.

Alexa, Ask Voice Reports for “My Resources”

Get a full report of service resource utilization  with a count of resources and equipment, costs and hours.


Service Sales Reporting

Retail, eCommerce, and Enterprise Sales Managers Can use Voice Reports to get audible reports about service sales performance from ServiceMax.

Alexa, Ask Voice Reports for “My Sales Briefing”

Get a full report of your sales KPI’s (key performance indicators) and drill down with into department, product, line, and division sales performance.

Alexa, Ask Voice Reports for “Sales”

How were field sales today? How many service calls were made  today? Connect Voice Reports with your service sales data to get up-to-the-minute service sales numbers.

Alexa, Ask Voice Reports for “Service Orders”

Get the number of service orders placed by  day, week, month, or any other period you ask for from Voice Reports.


Alexa Voice with Netsuite Examples:

"Alexa, ask ServiceMax for New Sales"

"Alexa, ask ServiceMax for Current Inventory"

"Alexa, ask ServiceMax for today's past due service calls"

"Alexa, ask ServiceMax for Today's Service Calls"


ServiceMax for Alexa

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